Shipping Policy
1. What is the estimated delivery time?
Once your payment has been successfully verified, we will begin processing your order. Delivery typically takes between 3 to 7 working days, depending on your location and order volume.
2. What are the available delivery options?
We partner with trusted third-party courier services for all local deliveries. Once your order has been shipped, you will receive a tracking code to monitor your delivery status.
Alternatively, you may contact us at marketingonline@tonggarden.com for delivery assistance or inquiries.
3. What is the order cut-off time?
Our daily order cut-off time is 2:30 PM (Monday to Friday), excluding Public Holidays.
Orders placed after the cut-off time will be processed on the next business day.
4. How long will it take for my order to arrive after payment?
Customers within Thailand can expect to receive their orders within 3 to 7 working days after payment confirmation, depending on the delivery location and the volume of orders received.
5. How can I change my shipping address?
Customers may update or amend their shipping address during checkout before confirming the order.
Please note that once an order has been confirmed, the shipping address can no longer be changed.
6. Can I return my purchases?
If you are not fully satisfied with your purchase, please contact us at marketingonline@tonggarden.com, and we will do our best to assist you and resolve the issue promptly.
7. What happens if there is a delivery issue with my order? (Damaged or lost delivery)
We sincerely apologize for any inconvenience caused. If your order arrives damaged, incorrect, or is lost during delivery, please contact us at marketingonline@tonggarden.com with the following details:
- Your order number
- Description of the issue (e.g. damaged, defective, or incorrect item)
- Serial number found on the product packaging or tag
- Photos or videos showing the issue
Our support team will review your case and assist you as quickly as possible.
Thank You for Shopping with Tong Garden!
We appreciate your support and hope you enjoy your snack adventure with us.